BOOKINGS
All offers and bookings are subject to availability. The person making the booking must be 18 years of age or over at time of booking. This person will be deemed the party leader and therefore responsible for the rest of the party, and for all other aspects of the booking, including payment and any shortfalls of any monies due either during the booking or after the event. 25% of the total cost of the holiday is payable as a non-refundable deposit at the time of booking. We can only hold a cottage booking for three days without a deposit. On receipt of deposit we will send you a confirmation showing your booking details and the balance of your holiday cost. When you receive your confirmation, you must check all details and inform us immediately if anything is incorrect. The balance is due eight weeks before the start of your holiday. On receipt of this payment we will send you additional information and directions. For bookings made within eight weeks of arrival the full cost of your holiday is due at the time of booking. Any all single sex parties and or business bookings, must be declared and specifically agreed with us prior to a booking being confirmed. No Stag or Hen parties will be accepted at any time.
ARRIVAL AND DEPARTURE
Your cottage is available after 4pm on the day of arrival and must be vacated no later than 10am on the day of departure. Please advise us if you are arriving after 8pm so that alternative arrangements to meet you can be made. Outside the main season and for Winter short breaks, we may be able to arrange varying times with you.
NUMBER OF PERSONS USING THE PROPERTY
No more than the stated maximum occupancy level of any cottage may be exceeded at any time during the booking. A cot sleeping infant, under the age of 2 years on arrival, may be an additional person and will share their parent's room. We reserve the right to refuse to hand over to you, or repossess the property if the number is exceeded and will treat these circumstances as a cancellation by you.
DOGS
Dogs are charged at £20 each per week. Your dog must be kept under firm control at all times. It must not be allowed on any furniture or in bedrooms. It must be fully house trained up to date on all medications including Flea treatments, be kept on a lead at all times when outside the cottage and in the grounds of the property. Your dog must not be allowed to foul the grounds, interfere with farm stock or the enjoyment of the holiday of other visitors. It must not be left alone in the property or grounds.
CARE OF THE PROPERTY
We ask that care is taken with the property, both the cottage you rent and anything else on the premises. If accidental damage of a minor nature should occur, you will not normally be charged, however the party leader will be liable for damages not classified as such. Your cottage will have been thoroughly cleaned and inspected before you arrive. You agree to keep the accommodation clean and tidy and leave the property in a similar condition. We reserve the right to refuse to hand over to you, or to repossess the accommodation if we reasonably believe that any damage is likely to be caused by you or your party, or can repossess the accommodation if damage has been caused. These circumstances will be treated as a cancellation by you.
MAINTENANCE AND REPAIRS
You must allow us the right of entry to the property at all reasonable times for the purposes of inspection or to carry out necessary repair or maintenance.
COMPLAINTS
We have made every effort to ensure that your holiday is enjoyable and trouble free. If you do have a complaint or problem during your stay please inform us immediately in order for us to take the opportunity to rectify and correct the situation as soon as possible. Any complaints or problems during your stay that have not been reported will not be considered at a later date.
CANCELLATION AND INSURANCE
All monies paid are non-refundable.
However we will endevour to re-let the holiday and should we be successful we will reimburse the amount achieved less the initial deposit.
If we are unable to re-let, you will be held liable for the full cost of the holiday.
All payments must be made by the due date or we reserve the right to re-let the holiday.
We have all necessary third party and public liability insurance on the property.
However, your personal and travel insurance is not included and we strongly advise you to take out Personal Travel and Cancellation Insurance.
MATTERS BEYOND OUR CONTROL
You must take all necessary steps to safeguard your personal property. We will not accept liability for loss or damage of your property.
We shall not be liable for changes, cancellations, or any other effect on your holiday due to administrative errors or events beyond our control ('force majeure").
LAW
Any disputes you may have with us are dealt with by the Courts of England and Wales.